warning - avoid HBNOnline for booking hotels

John Costello cos at indeterminate.net
Tue Oct 31 22:36:37 GMT 2006

On Tue, 31 Oct 2006, Jonathan Rockway wrote:

> Simon Wilcox wrote:
> > If you booked it using a credit card contact the card issuer. They
> > should refund the money and recharge it to the hotelier.
> Credit card companies aren't always helpful:
> http://cr.yp.to/conferences/cphtus.html
> In the US the credit card companies are technically required by law to
> refund your money while the investigation is taking place, but that
> apparently only happens if you sic your Team Of Lawyers on them.  Sad.

Read the details of your agreement.  Some only pledge not to charge you 
feeds on the debt while the charge is disputed.

I've not heard of a law requiring them to refund the money *during* an 
"Sadness is just another word for not enough coffee."--Wally, in Dilbert

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