24x7 on-call rates
raph at mankin.org.uk
Thu Oct 2 11:47:25 BST 2008
On Thu, 2008-10-02 at 10:57 +0100, Peter Haworth wrote:
> On Tue, 30 Sep 2008 18:36:20 +0100, Paul Makepeace wrote:
> Actually, it's a whole 24x7h at a stretch on call. This rotates
> through the team members, so we're on call one week in 9 at the
> moment. We've all had to sign an exemption to the working hours
> directive for the weeks that we're on call, but this is only to cover
> the maximum hours worked per week. I'm not familiar enough with the
> legislation to say what other limits we might also be breaking.
> I should also make it clear what we're being called out on. This is
> automated alerts that our services are failing/about to fail, rather
> than helping actual users with problems out of hours.
> > Offer them +20% for doing a night shift and see how that goes down.
> > (Wait, 'goes down' maybe not the ideal phrase...)
We got paid 0.5 days for each week on call for this sort of thing.
Operations dealt with conditions like disk full, some data errors and
machine failures. We had to deal with software faults - in our own
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