Broadband (probably again...)

[Bob MacCallum]

I switched to WebTapestry from Phone Coop after the last london.pm
thread on this topic about 6 months ago.

Technically they seem competent (but haven't had to make any support
requests yet).  Their billing department on the other hand don't seem
to know what they are doing.  I had to remind them after two months
that I was not being billed.  Now, after providing direct debit
instructions more than 3 months ago, still no payments are going out!
(They did manage to take the first two months via debit card.)

In general, I would recommend not signing any long-term contract, and
avoid the "mom and pop" providers (e.g. Virgin, BT etc) so that you
are likely to get some clueful (love that word!) support.

On Fri, Apr 2, 2010 at 12:18 PM, James Laver <london.pm at jameslaver.com> wrote:
> On Fri, Apr 02, 2010 at 12:00:39PM +0100, Mike Whitaker wrote:
>> Daytime bandwidth uses up more of their 'usage units' than evening, night or weekend.
>>
>> Having said that, it's pretty hard to use up the units on a BE line even at minimum tarriff.
>>
>> Useful info can be gleaned by asking around on #aaisp on irc,z.je
>
> Or just go directly through Be, who seemed quite good when I was using
> them (and cheaper than A&A, whose old tariff had me in absolute
> hysterics the first time I read it).
>
> I would formerly have recommended WebTapestry except that after their
> recent spate of continual cockup, they've shown themselves to be not
> only incompetent but also cocks.
>
> Be gets my vote.
>
> --James
>



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