On Tue, 30 Sep 2008 18:36:20 +0100, Paul Makepeace wrote: > On Tue, Sep 30, 2008 at 6:01 PM, Peter Haworth > wrote: > > My employers are trying to come up with a clear remuneration > > scheme for the 24x7 team, after it was accidentally shrouded in > > mystery for a number of years, and the team members are looking > > for comparable schemes at other companies to make sure that what > > we're offered is fair. So, what are people who provide 24 hour on- > > call support being paid for it, or what do you think is fair? > > (Presumably you don't mean 24h at a stretch by a single person as > that'd be violating the EU working time directive, AIUI.) Actually, it's a whole 24x7h at a stretch on call. This rotates through the team members, so we're on call one week in 9 at the moment. We've all had to sign an exemption to the working hours directive for the weeks that we're on call, but this is only to cover the maximum hours worked per week. I'm not familiar enough with the legislation to say what other limits we might also be breaking. I should also make it clear what we're being called out on. This is automated alerts that our services are failing/about to fail, rather than helping actual users with problems out of hours. > Offer them +20% for doing a night shift and see how that goes down. > (Wait, 'goes down' maybe not the ideal phrase...) Although what other people have said has been very useful, for which I thank you all, this is the only figure which has been mentioned. I'd appreciate any other numbers people have seen or would like to see. For comparison, we're currently being offered a flat GBP2500/year for being a team member, with time in lieu available for actually being called out. Demands for per-call payment don't seem likely be received well from what we've heard so far, but overwhelming evidence of such practice in other organisations might help our cause. -- Peter Haworth pmh@edison.ioppublishing.com "On one level, that is a cause for concern... But on another level, exactly what is your problem, you sick freak?" -- http://www.ubersoft.net/d/20020123.html