abw at wardley.org
Wed Mar 1 09:30:59 GMT 2006
Matt Jones wrote:
> Would you believe it, the morning after I post the above I come
> downstairs to find myself with no internet access?
I've heard many terrible things about NTL and their support in
particular. However, in 5+ years I've only ever had 2 outages, both
lasting a couple of hours.
First time my call ended up in India where a hapless support person
insisted that I reboot my machine and my router. I knew it was a
problem with the cable ('cos the NTL-provided TV was off too) but I
played along and pretended to follow all the steps so that they could
eventually put me through to the right person. Problem solved in a few
Second time (a few weeks back), I rung the support line, selected the
last option (report a line fault) and got through to a "proper"
engineer. He not only understood what I was talking about, but also
recognised that *I* knew what I was talking about and didn't need my
hand holding through yet another computer reboot. He tapped some
buttons, told me yes, their mumble-mumble-router-box-central-doodah was
down and due to be fixed before 6.21pm that evening (it was currently
about 3). It was back up by 5.
So despite their reputation and all the bad things I hear about them, I
have to admit that I've been very happy (or is that "lucky"?) with them.
More information about the london.pm