IvorW combobulus at
Mon May 15 15:52:40 BST 2006

> -----Original Message-----
> From: Dirk Koopman [mailto:djk at]
> Sent: 15 May 2006 15:41
> To: Perl M[ou]ngers
> Subject: Re: perldesk
> On Mon, 2006-05-15 at 15:14 +0100, Damon Davison wrote:
> > It's not free, like WebRT, which I have used at my last 
> three employers.
> > Admittedly, I am responsible for two of those three installations.
> > 
> I suppose what I am asking is: is it worth the money?
> The problem one of my employer's has is that he is looking 
> for something
> that customers can insert tickets on, tracks the time to fix, has
> contact info and stuff + some way of sharing random textual 
> info. If it
> has some CRM like facilities that would be a bonus. It should not
> require a support contract to either install or run. 
> Any suggestions, free or otherwise, gratefully received. Perl 
> would nice
> but not essential.

We've had good results with Trac - using it on OpenGuides. It works well with subversion, integrating changesets, tickets, milestones, etc.

It's Python, and it's open source.


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