Tube Strike (Was: [ANNOUNCE] [SOCIAL] Social at Dirty Dicks, Thursday 6th September)

[IvorW]

Dave Cross wrote:
> Quoting alex at owal.co.uk:
>
>> Dave Cross said
>>> I'm reminded of the indicators in the tube station tickets halls which
>>> tell you about any problems on the various lines. They say "good
>>> service" when they actaully mean "the expected level of service".
>>>
>>> I have a friend who works for TfL and she assures me that this is
>>> deliberate.
>>
>> They used to say "Normal Service" and then suddenly they changed to
>> "Good
>> Service". So yes - it was deliberate.
>
> Oh yes, and that reminds me. She also mentioned that changing "normal
> service" to "good service" lead to a drop in the level of complaints
> about service levels.
>
> Neuro-Linguistic Programming in action :)
>
Indeed. That's what's technically known as a reframe.

Ivor (who's doing the NLP Master Practitoner course later this month)