Tube Strike (Was: [ANNOUNCE] [SOCIAL] Social at Dirty Dicks, Thursday 6th September)
combobulus at xemaps.com
Mon Sep 3 23:37:03 BST 2007
Dave Cross wrote:
> Quoting alex at owal.co.uk:
>> Dave Cross said
>>> I'm reminded of the indicators in the tube station tickets halls which
>>> tell you about any problems on the various lines. They say "good
>>> service" when they actaully mean "the expected level of service".
>>> I have a friend who works for TfL and she assures me that this is
>> They used to say "Normal Service" and then suddenly they changed to
>> Service". So yes - it was deliberate.
> Oh yes, and that reminds me. She also mentioned that changing "normal
> service" to "good service" lead to a drop in the level of complaints
> about service levels.
> Neuro-Linguistic Programming in action :)
Indeed. That's what's technically known as a reframe.
Ivor (who's doing the NLP Master Practitoner course later this month)
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