Background info - was Hosting again

Greg McCarroll greg at
Wed Oct 31 09:57:20 GMT 2007

On Wed, Oct 31, 2007 at 02:15:44AM -0700, Ovid wrote:
> I can't even begin to tell you how many times customers have complained that they're losing "thousands of pounds a day" when they shell out for the cheapest hosting package they can find and then get upset when they find out *why* it's the cheapest hosting package.  These customers get exactly what they've paid for.

I once worked at a company that provided CDN + other services and we had a customer, lets
call them B. Anyway B paid us a large amount of money every month and didn't like to do so.
So they would tell us they were leaving and make a DNS change and come off the service.
This meant their sales and profits dropped. So they'd turn us on again. Their sales and
profits then went up. This went on a for a few more iterations and finally they called
us and were very angry.

B's reason for being so angry was they wanted to save themselves the money they were
paying us, but the additional profits they made with us was greater than what we costed
them. So we effectively were locking them in by making them money.

Bad us.


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