Laptop Recommendations

[Toby Corkindale]

On Wed, Nov 28, 2007 at 05:51:03PM +0000, Adrian Howard wrote:
> On 28 Nov 2007, at 17:13, Peter Corlett wrote:
>> On Wed, Nov 28, 2007 at 04:40:08PM +0000, Martin A. Brooks wrote:
>> [...]
>>> I state this opinion as the person who got to sort out every mac that
>>> broke at Fotango over a 12 month period.
>>
>> I just walked into the Apple Store on Regent Street, slapped the broken
>> machine on the counter, filled in a couple of bits of paper and left them 
>> to
>> it. I was told that the spare part was out of stock and it might take over 
>> a
>> fortnight - five days later I get a phone call telling me it's ready to
>> collect.
>>
>> What were you doing wrong?
>
> Possibly "be a corporate customer".
>
> My experience of personal Mac support has been good-to-excellent. My 
> experience of trying to get stuff exchanged/fixed as a company has been 
> okay-to-lousy.... and I say that as a moderately raving Mac bigot for a 
> good ten or so years :-)
>
> I'm sorry but I really do _not_ want to have to get my support dude spend 
> 3hrs of their day getting to/from an Apple Store to get something fixed.

Apple seemed happy enough to courier stuff to and from our offices..
I don't know what we were doing differently to get that service!

tjc