tjc at wintrmute.net
Wed Nov 28 23:24:33 GMT 2007
On Wed, Nov 28, 2007 at 05:51:03PM +0000, Adrian Howard wrote:
> On 28 Nov 2007, at 17:13, Peter Corlett wrote:
>> On Wed, Nov 28, 2007 at 04:40:08PM +0000, Martin A. Brooks wrote:
>>> I state this opinion as the person who got to sort out every mac that
>>> broke at Fotango over a 12 month period.
>> I just walked into the Apple Store on Regent Street, slapped the broken
>> machine on the counter, filled in a couple of bits of paper and left them
>> it. I was told that the spare part was out of stock and it might take over
>> fortnight - five days later I get a phone call telling me it's ready to
>> What were you doing wrong?
> Possibly "be a corporate customer".
> My experience of personal Mac support has been good-to-excellent. My
> experience of trying to get stuff exchanged/fixed as a company has been
> okay-to-lousy.... and I say that as a moderately raving Mac bigot for a
> good ten or so years :-)
> I'm sorry but I really do _not_ want to have to get my support dude spend
> 3hrs of their day getting to/from an Apple Store to get something fixed.
Apple seemed happy enough to courier stuff to and from our offices..
I don't know what we were doing differently to get that service!
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