Apple service providers

[the hatter]

On Tue, 7 Oct 2008, Simon Wilcox wrote:

> So my macbook died[1] and I need to get it fixed under applecare.
>
> Seems I can't just send it off, I have to choose an Authorised Service
> Provider in London to take/send it to.

Curious, I had a dead HD just over a month back, and they were going to
send out a courier next-day.  Being cynical though, I checked my repair
status next-day morning and seems there was a communication issue, so I
cancelled that repair and took it down to the only apple store I could get
a same-day genius bar appointment with, in kingston (fairly convenient for
me).

A casual chat with the bloke checking it in for repair also won me a
replacement keyboard (a few of the keycaps had got worn) and a new screen
(had developed 3 dead pixels in its 2.5 years).  Did take them a whole
calendar week until I got it back, I was hoping for something
super-efficient but they say 7-10 days and guarantee something longer.

> [1] hard disk died right in the middle of using it. Should be a fairly
> simple job to swap it out and install the OS but I'd quite like the disk
> back as there's some data I might want to get off it.

Luckily I'd done a full backup just prior to taking my hols, and was only
using data not creating.  What their service agreement does say is that
they're not liable for the privacy of any confidential data on it, which
may worry some people.


the hatter