Last Straw. Camel's Back. Etc.

Greg Sheard g.m.sheard at
Thu Oct 1 10:02:49 BST 2009

Dave Cross wrote:
> Having spent 45 minutes failing to get through to Demon's tech support 
> people last night I've finally come to the realisation that they aren't 
> still the company that I signed up with fifteen years ago and that I 
> should probably be looking elsewhere for my internet connection. I'll be 
> calling them later this morning to get a MAC.
> But I need somewhere else to go. I'm thinking probably Be, but I'm open 
> to suggestions of other suppliers. Does anyone want to share horror 
> stories or recommendations?

The 4-hour outage last night sucked, but I suspect it probably would 
have sucked worse if I didn't have their status line saved on my phone.

In fairness to them, they did give regular updates on the status - even 
though that summarised as "it's broken, we don't know why" followed by 
"it's still broken, we've asked someone else to fix it".


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