Last Straw. Camel's Back. Etc.

[Bob MacCallum]

I would love to recommend the Phone Co-op for their no-nonsense, no
contract, get-your-own-equipment service.  However, their customer
service often takes weeks to reply (by email at least) and I think
they may be messing with my packets (just started to use bit torrent
and now connections over ports >1024 are very intermittent).  I have
asked them what's going on, but won't hold my breath for the reply.

And what's with all these newspaper ads: "phone, broadband & telly for
5p per month (for the first three months)"?  Do they think people are
stupid?  Oh, hang on...

On Thu, Oct 1, 2009 at 10:02 AM, Greg Sheard <g.m.sheard at qmul.ac.uk> wrote:
> Dave Cross wrote:
>>
>> Having spent 45 minutes failing to get through to Demon's tech support
>> people last night I've finally come to the realisation that they aren't
>> still the company that I signed up with fifteen years ago and that I should
>> probably be looking elsewhere for my internet connection. I'll be calling
>> them later this morning to get a MAC.
>>
>> But I need somewhere else to go. I'm thinking probably Be, but I'm open to
>> suggestions of other suppliers. Does anyone want to share horror stories or
>> recommendations?
>
> The 4-hour outage last night sucked, but I suspect it probably would have
> sucked worse if I didn't have their status line saved on my phone.
>
> In fairness to them, they did give regular updates on the status - even
> though that summarised as "it's broken, we don't know why" followed by "it's
> still broken, we've asked someone else to fix it".
>
> --
> Greg
>



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