Last Straw. Camel's Back. Etc.

[Bob MacCallum]

actually I did get a reply very quickly this time

(albeit a canned one: "we don't block ports because that would be bad
for business" - traffic shaping is another thing, I assume.)

maybe it's the emails where I paste in tons of traceroutes and ping
output that scares them (these often don't get a quick answer, I
assume because it goes to a level2 or 3 cust. service rep.)

On Thu, Oct 1, 2009 at 10:21 AM, Bob MacCallum <uncoolbob at gmail.com> wrote:
> I would love to recommend the Phone Co-op for their no-nonsense, no
> contract, get-your-own-equipment service.  However, their customer
> service often takes weeks to reply (by email at least) and I think
> they may be messing with my packets (just started to use bit torrent
> and now connections over ports >1024 are very intermittent).  I have
> asked them what's going on, but won't hold my breath for the reply.
>
> And what's with all these newspaper ads: "phone, broadband & telly for
> 5p per month (for the first three months)"?  Do they think people are
> stupid?  Oh, hang on...
>
> On Thu, Oct 1, 2009 at 10:02 AM, Greg Sheard <g.m.sheard at qmul.ac.uk> wrote:
>> Dave Cross wrote:
>>>
>>> Having spent 45 minutes failing to get through to Demon's tech support
>>> people last night I've finally come to the realisation that they aren't
>>> still the company that I signed up with fifteen years ago and that I should
>>> probably be looking elsewhere for my internet connection. I'll be calling
>>> them later this morning to get a MAC.
>>>
>>> But I need somewhere else to go. I'm thinking probably Be, but I'm open to
>>> suggestions of other suppliers. Does anyone want to share horror stories or
>>> recommendations?
>>
>> The 4-hour outage last night sucked, but I suspect it probably would have
>> sucked worse if I didn't have their status line saved on my phone.
>>
>> In fairness to them, they did give regular updates on the status - even
>> though that summarised as "it's broken, we don't know why" followed by "it's
>> still broken, we've asked someone else to fix it".
>>
>> --
>> Greg
>>
>
>
>
> --
> http://evolectronica.com - survival of the funkiest
>



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