Last Straw. Camel's Back. Etc.

Nicholas Clark nick at
Thu Oct 1 11:45:18 BST 2009

On Thu, Oct 01, 2009 at 11:30:10AM +0100, Peter Corlett wrote:

> WebTapestry pretty much just works. The 24Mb/s unbundled service is no  
> more expensive than the 8Mb/s ADSL MAX offering, and they're both  
> cheaper than Zen for the same package. When I switched to WebTapestry,  
> I did notice that international traffic seemed a bit slower than Zen,  
> but this does not appear to be the case any more.
> The deal-maker for me: WebTapestry's support is *much* better than  
> Zen, because when you bring along a tricky problem, somebody with Clue  
> deals with it without having to deal with a front-line monkey first.  

Yes, the couple of times I've needed to deal with their support, they've been
great. Things I expected would have to wait until office hours on Monday got
fixed by someone over the weekend. (I suspect that they don't guarantee this)
Plus when a problem turned out to be BT's fault, they kept at BT until the
problem was resolved.

Also, their support system uses RT, and so I can *reply to its e-mails*.
I @tirade_of_expletives hate systems that merrily send me an e-mail about
a new comment added to a ticket, but require me to log into a (n inevitably
yucky) web interface to reply to it.

Yes, Trac, I'm looking at you. Although I'm also looking at whatever PlusNet
used, that replaced the nice system of the ISP they bought.

(Worse still if the ticketing e-mails don't give me a direct link.)

Nicholas Clark

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