on-call rates

Leo Lapworth leo at cuckoo.org
Thu Jun 28 09:52:38 BST 2012

On 28 June 2012 09:38, Dirk Koopman <djk at tobit.co.uk> wrote:

> I have been asked to make myself available "on-call" 24/7 (for defined
> periods of time) on third line support on a product that rarely goes wrong.
> Nearly all problems are infrastructure or user cockup. However, said users
> are a) paranoid about blame and b) by default, it must be our product's
> fault until proved (*PROVED* I say!) it isn't (99.9% success rate on that
> so far :-). Oh, and by the way, *please* get us working PDQ (pretty please).
> I believe I might get called 1->4 times year. Are there any standards or
> bits of common practice out there that can help me price this up?

As much as you can get away with?

The main issue is what does 'on-call' require, does that mean you can't
ever have a drink? - do you have to have a laptop on you with a mobile
broadband dongle?

How serious would it be if you left your mobile in another room and not by
your bed when you goto sleep?

I dont' think there is such a thing as common practices price wise for this?


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