jamesd at jml.net
Wed Mar 1 10:58:58 GMT 2006
Jacqui Caren wrote:
> Having said this about NThell, BT business support is WORSE.
> The boss has to make a call for each DSL - they cannot process a
> request from one person for all company DSL's.
I've never had that but I did have an ADSL line die less than twelve
hours after it was installed. Despite having a 24hr fix time in our SLA
it took a week to fix. That isn't because the fault was particularly
hard to fix, just that their engineers never turned up on site.
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