perldesk

[Matt S Trout]

Dirk Koopman wrote:
> On Mon, 2006-05-15 at 15:14 +0100, Damon Davison wrote:
>> It's not free, like WebRT, which I have used at my last three employers.
>> Admittedly, I am responsible for two of those three installations.
>>
> 
> I suppose what I am asking is: is it worth the money?
> 
> The problem one of my employer's has is that he is looking for something
> that customers can insert tickets on, tracks the time to fix, has
> contact info and stuff + some way of sharing random textual info. If it
> has some CRM like facilities that would be a bonus. It should not
> require a support contract to either install or run. 
> 
> Any suggestions, free or otherwise, gratefully received. Perl would nice
> but not essential.

RT.

RT sucks. RT sucks *hatefully*. But everything else I've ever attempted 
to use sucks worse. And there's a big community, and lots of interesting 
patches (some of which are even useful as well :)